Directs for Prompt and High-Quality Resolution of Issues
The State View Sunil Sharma
Jaipur. Alok Gupta, Additional Chief Secretary (ACS) of the Urban Development and Housing Department, visited the ‘181’ Control Room located at the Secretariat on Tuesday. He interacted with complainants to gather feedback regarding the process of registering grievances, the solutions provided, and the tangible changes resulting from those resolutions. He issued directives to officials to ensure the prompt resolution of issues. Furthermore, he instructed officials to ensure the time-bound and high-quality disposal of complaints registered on the helpline, as well as to keep complainants informed in a timely manner. He also conducted a detailed review of complaints related to various departments recorded on the portal, issuing instructions for the speedy disposal of pending cases and the effective monitoring of grievances.
During his interactions with complainants via the ‘181’ helpline, he spoke over the mobile phone with Ramkishore, a resident of Jodhpur, to listen to his grievance. The complainant reported that the manhole cover of a sewer line in his locality was left open. Alok Gupta directed the concerned officials to resolve this complaint expeditiously. He also spoke with Rajendra from Ajmer, Raghav from Jodhpur, and Mukesh from Udaipur, listening to their problems and instructing officials to ensure their prompt and high-quality resolution. During this session, he also listened to grievances related to street lighting, sewerage systems, and land lease (Patta) allotments, issuing directives for their resolution.
Earlier, Alok Gupta held a review meeting with officials regarding cases related to the ‘Rajasthan Sampark Portal.’ During the meeting, he instructed officials to reduce the average time taken for case disposal and to improve the overall level of complainant satisfaction. While reviewing complaints pertaining to various departments, he highlighted that since January of this year, over 23,627 complaints related to the UIT Department, 12,885 related to the Jodhpur Development Authority, and more than 20,141 related to the Jaipur Development Authority have been successfully resolved.
Author: thestateview
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