Chief Minister Listens to Grievances Over the Phone; Complainants Receive Immediate Relief; Citizen Satisfaction to be the Primary Metric; Swift and Effective Resolution to be Ensured
Departmental Responses to Complaints Must be Concise and Solution-Oriented — Chief Minister Bhajanlal Sharma
Inspected various sections and gathered information regarding the citizen satisfaction rate and operational procedures
Issued directives to prepare performance reports for the personnel working at the helpline center
The State View Sunil Sharma Jaipur। Chief Minister Bhajanlal Sharma visited the Rajasthan Sampark Helpline 181, located at the Government Secretariat, to take stock of the arrangements. During his visit, he directly interacted with complainants over the helpline, listened to their grievances, and instructed concerned officials to ensure the time-bound, effective, and satisfaction-based resolution of complaints.
During this interaction, Rugharam, a resident of Churu, apprised the Chief Minister of a problem he was facing: his Bonafide Residence Certificate could not be issued because a 10-year-old voter list was unavailable. Acting swiftly on the Chief Minister’s directives, the matter was taken up immediately; the application was re-processed through the e-Mitra portal, and the Bonafide Residence Certificate was subsequently issued by the concerned Tehsil office.
Similarly, regarding a complaint filed by Jyoti, a resident of Jaipur, concerning the delivery of an LPG cylinder, the Chief Minister issued instructions for an immediate resolution. Following swift action by the administration, the delivery of the cylinder was ensured, for which the complainant expressed her satisfaction. Upon hearing the Chief Minister’s voice over the phone, the complainants were taken aback and offered their positive feedback.
*Public Grievances Must be Resolved with Sensitivity and Accountability*
The Chief Minister inspected various sections of the helpline and gathered information regarding the complaint resolution process, the satisfaction rate, and the inspections being conducted by officials. He stated that the State Government’s priority is to ensure that no citizen remains dissatisfied and that every grievance is resolved with sensitivity, transparency, and accountability.
*Ensure Continuous Improvement in the Satisfaction Rate*
Chief Minister Sharma directed that the responses provided by all departments regarding complaints must be solution-oriented, concise, and satisfactory. Furthermore, performance reports of the personnel working at the helpline center should be prepared to facilitate regular monitoring, and a continuous increase in the satisfaction rate of complainants must be ensured.
Author: thestateview
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